Cork Contact Centre Call Management awarded ISO Standard by the National Standards Authority of Ireland

14 December 2010

Cork Contact Centre Call Management awarded ISO Standard by the National Standards Authority of Ireland Call Management, A contact centre based in Blackpool, Cork, has been certified by the National Standards Authority of Ireland (NSAI),Ireland's official standards body. Call Management achieved certification to ISO 9001:2008 which is the world's foremost quality management standard, used by hundreds of thousands of organisations in over 170 countries around the globe.

Minister for Trade and Commerce, Billy Kelleher TD, was on hand to present the certificate to Pat Keogh, MD, OF Call Management earlier today.He said "Call Management is an example of the type of company that Ireland needs at the moment. They are engaged in the service industry, they are in a specialised position and it is the type of service that can be exported abroad. Achieving this standard is a fantastic achievement for the company"

"Pat Keogh, MD of Call Management said "This certificate ensures that all of our processes are of the highest standard possible from client security to disaster recovery, customer confidentiality to training processes. We have always been of the belief in our company, that quality is the most important factor when dealing with a variety of calls across a broad range of sectors from Government bodies to retail to SMES. We were recently shortlisted for an Irish Contact Centre and Shared Services Award so we know that the hard work we put into ensuring the quality of the service we provide is certainly paying off" Call Management achieved the certification by putting in place a quality system for their business that NSAI audited as an independent third party to ensure that their system is in line with the ISO 9001 standard. The validity of the certificate will be maintained through on-going surveillance inspections by the NSAI.

Brian Hoy from the NSAI said; "Gaining ISO 9001 certification can give Irish businesses a competitive advantage by providing assurance to national and global consumers that Irish goods or services are following the best international standards".  "ISO 9001 is recognised as the world's benchmark of quality systems and companies that are ISO 9001 registered have the systems in place to maintain quality and focus on continual improvement.  ISO 9001 sets out the essential requirements for a practical and effective quality management system (QMS) which is, in essence, a system for minimizing risk and maximizing opportunity."

Based at the Atrium, Blackpool Business Centre, Call Management handled over 250,000 inbound calls and made over 100,000 outbound calls last year. It is hoped that this will increase by at least 25% both ways next year.  The company operates 24 hours a day, 7 days a week and 365 days a year to ensure that every call is answered.  Clients include Easons, Make-A-Wish, Golden Pages, DHL, The Alzheimer's Society, as well as other public bodies. For More Information please see www.callmanagement.ie call 021 4824300 or email info@callmanagement.ie