"Gift of the Gab" wins contract for Irish Call Centre Company, Call Management

15 February 2010

Cork based call centre Call Management has been awarded a contract from UK Company Cho Yung, a company that sells weight loss tea products from China over the internet.  The contract, will create an additional 2,000 inbound calls per week, and will generate approximately 75,000 in revenue per annum and will see Call Management appoint two new agents to their team of 25 staff.

The Irish brogue was the reason Graham Clarke, Business Development Manager with Cho Yung, chose the southern based Call Management centre.  "I needed a professional call centre that would deal with calls from our website www.choyoung.com. Someone suggested to me that I try an Irish call centre. I did some research and finally decided on Call Management as their professional approach appealed to me. When people ring Call Management they will find a pleasant Irish accent on the other end of the phone; this accent, I believe, will help to diffuse any situation that might arise and it will help with customer satisfaction. I have been in Ireland training staff at Call Management for the last number of days so that they are knowledgeable about all aspects of our internet weight loss business, and can deal with any queries in an efficient manner."

Pat Keogh, Managing Director of Call Management, which was established in 2001, says "This new contract will enable us to create employment for two additional agents. Our goal is to add to this over the coming years. It's interesting that this particular contract was aided by the Irish accent. Irish people are well renowned for their communication skills and quick wit. It is industries like the communications industry which are set to grow over the coming years, and I'm delighted that my team are part of that growth."

Based at the Atrium, Blackpool Business Centre, Call Management handled over 250,000 inbound calls and made over 100,000 outbound calls last year. We are targeting a 25% growth rate in 2010 and so far the outlook is positive. Call Management operates 24 hours a day, 7 days a week to ensure that service levels are of the highest standard. Clients include Galway City Council, Make-A-Wish Foundation , DHL, The Alzheimer's Society of Ireland, as well as other public bodies.

For further information visit www.callmanagement.ie, call 021 4824300 or email info@callmanagement.ie.